Privacy Policy

1. Introduction

Confanum ("we," "us," or "our") operates the Confanum platform, including our website at confanum.com, the Confanum admin dashboard, and the Confanum mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Account registration details (name, email address, organization name)
• Contact form submissions (name, email, phone number, company, event details)
• Demo request information
• Event and convention data you enter into the admin dashboard (schedules, guest information, vendor details, FAQ content)
• Payment and billing information (processed securely through third-party payment processors)
• Communications you send to us (support requests, feedback)

Information Collected Automatically

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, session duration)
• IP address and approximate geographic location
• Cookies and similar tracking technologies

Information from Third Parties

• Authentication data from Firebase (when you sign in)
• Payment confirmation from payment processors

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related communications
• Create and manage your account
• Respond to your inquiries and provide customer support
• Send administrative notifications (service updates, security alerts)
• Analyze usage patterns to improve the platform's features and performance
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Service (hosting, email delivery, payment processing, analytics)
• Event Attendees: Information you publish through the platform (event schedules, guest profiles, vendor listings) is made available to your event's attendees through the mobile app
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure authentication through Firebase
• Access controls and role-based permissions
• Regular security assessments
• Secure data storage with trusted cloud infrastructure providers

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address listed below.

8. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use the Service
• Provide security features (CSRF protection)

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services (such as payment processors, analytics providers, and calendar booking tools). This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies.

10. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" at the top. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Confanum
Email: privacy@confanum.com
Website: www.confanum.com