How to Migrate from Eventbrite to Confanum

Last updated: April 2026. This article is for informational purposes only. Statistics and third-party features referenced may have changed since publication. Terms apply.

You have been using Eventbrite for your convention or event. It worked fine when you were starting out, but now the fees are eating into your margins, you cannot get the attendee data you need, and the platform's limitations are holding you back. You have decided to switch -- but the migration feels daunting.

It does not have to be. This guide walks you through every step of moving your event from Eventbrite to Confanum, from exporting your existing data to going live with direct ticketing. Most organizers complete the entire migration in a single day.

Before You Start: What You Are Moving

A typical Eventbrite migration involves four things:

1. Attendee data -- names, email addresses, ticket types, and order history from previous events
2. Ticket configuration -- your ticket types, pricing tiers, promo codes, and sales settings
3. Event content -- descriptions, images, and any page content from your Eventbrite listing
4. Ticket links -- URLs on your website, social media, and email campaigns that point to your Eventbrite page

You do not need to move everything at once. If your current event's tickets are already on sale through Eventbrite, you can run out that event on Eventbrite and set up your next event on Confanum from the start. But if you want to make a clean break, this guide covers the full migration.

Step 1: Export Your Attendee Data from Eventbrite

Your attendee list is the most valuable asset you are bringing with you. Here is how to get it out of Eventbrite:

1. Log in to your Eventbrite organizer dashboard
2. Navigate to Orders for the event you want to export
3. Click Export and select CSV format
4. Choose which fields to include -- at minimum, export: first name, last name, email, ticket type, order date, and order ID
5. Download the CSV file

Repeat this for each past event whose attendee data you want to bring over. If you have run the same event for multiple years, export each year separately so you can track returning attendees.

What about the Eventbrite API?

If you have a large volume of historical data or need more detail than the CSV export provides, Eventbrite offers an API that allows programmatic access to your event and attendee data. Confanum can work with API exports as well -- contact the support team if you need help with a bulk API migration.

Step 2: Set Up Your Confanum Account and Event

If you do not already have a Confanum account, create one and set up your event:

1. Create your organization. This is your company or event brand. All your events live under this organization.
2. Create your event. Add the event name, dates, venue, description, and cover image.
3. Set up your team. Invite co-organizers and assign role-based permissions. Unlike Eventbrite's limited permission model, Confanum offers granular control: you can give someone access to ticketing without letting them see financials, or let a volunteer coordinator manage shifts without accessing guest contracts.

Step 3: Connect Your Payment Processor

This is the step that saves you thousands of dollars. Instead of paying Eventbrite's per-ticket fees on top of payment processing, you connect your own Stripe, Square, or PayPal account.

1. Choose your processor. Stripe is the most popular choice for its developer tools and global coverage. Square is excellent if you also do in-person sales. PayPal works well if your audience already uses it.
2. Create or log in to your account. If you do not have a Stripe/Square/PayPal Business account, create one. This takes 10-15 minutes.
3. Enter your API credentials in Confanum. Go to Settings > Payment in your admin dashboard and enter your API keys. Confanum uses these to process charges directly through your account.
4. Run a test transaction. Process a small test charge to confirm everything is connected properly. Refund it afterward.

From this point forward, every ticket sale goes directly to your bank account. No middleman fees, no payout delays, no revenue held hostage.

Step 4: Recreate Your Ticket Types

Set up your ticket types to match (or improve on) what you had on Eventbrite:

• General admission -- single-day and multi-day passes
• VIP packages -- with any included perks (early entry, reserved seating, meet-and-greet access)
• Group bundles -- family packs, team discounts
• Add-ons -- photo ops, autograph sessions, workshop registrations, parking passes

For each ticket type, configure:

• Price and quantity available
• Sale dates (when tickets go on sale and when sales end)
• Sale pricing (early-bird discounts with automatic price increases)
• Description and any included benefits
• Reserved seating assignments (if applicable)

Recreate your promo codes

If you had active promo codes on Eventbrite, recreate them in Confanum. You can set percentage or fixed-amount discounts, usage limits, expiration dates, and restrict codes to specific ticket types. If you have already shared codes publicly (on social media, with sponsors, in emails), keep the same code strings so existing links and references still work.

Step 5: Import Your Attendee Data

Now bring in the attendee data you exported from Eventbrite:

1. Prepare your CSV. Map the Eventbrite column headers to Confanum's import format. At minimum: first name, last name, email, and ticket type. Confanum provides a CSV template you can download.
2. Upload the CSV. Go to the attendee management section and use the import tool. Review the field mapping and confirm.
3. Verify the import. Check that attendee counts match, ticket types are assigned correctly, and email addresses imported properly.

For attendees who have already purchased tickets for your current event on Eventbrite, you have two options:

• Honor the Eventbrite tickets. Import the buyers and mark their tickets as paid/fulfilled. They check in at the event using Confanum's system, and you do not need to issue refunds or ask them to re-purchase.
• Keep both systems running. If your current event is close and you do not want to disrupt existing buyers, run the current event on Eventbrite and start fresh on Confanum for the next one. Import the attendee list afterward for your historical records.

Step 6: Update Your Ticket Links

The last step is updating everywhere your Eventbrite link appears:

• Your website. Replace Eventbrite embed widgets or links with links to your Confanum ticket page (or embed Confanum's ticket widget directly).
• Social media profiles. Update the link in your bio on Instagram, Facebook, Twitter, and any other platforms.
• Email signatures and templates. Update any "Buy Tickets" links in your email marketing templates.
• Google Business Profile. If you have a ticketing link in your Google listing, update it.
• Partner and sponsor websites. Notify any partners who link to your Eventbrite page and provide the new URL.

Consider setting up a redirect from your old Eventbrite page if possible, though Eventbrite's platform does not make this straightforward. At minimum, update your Eventbrite listing with a note directing visitors to your new ticket page.

What You Gain by Switching

Migrating is not just about escaping fees. Here is what you gain with Confanum that you do not have with Eventbrite:

Direct payment processing

Your own Stripe, Square, or PayPal account. No per-ticket platform fees. Funds settle to your bank on the standard processing timeline. For a 10,000-ticket event at $50 each, that is roughly $36,400 in saved middleman fees per year.

Complete event management

Eventbrite is a ticketing platform. Confanum is a complete event management platform. Schedule building, guest management, vendor applications and booth assignments, volunteer shift scheduling, interactive venue maps, badge design and printing, session check-in, lead retrieval, email marketing, live polling, and multi-year analytics -- all in one dashboard.

White-label mobile app

Your event gets its own branded app in the App Store and Google Play. Eventbrite's app is Eventbrite's app -- your event is one listing among millions. With Confanum, attendees download your app, see your branding, and receive your push notifications.

Full data ownership

Every attendee record, every transaction, every check-in timestamp -- it is all in your dashboard, exportable at any time. No platform lock-in, no restricted exports, no "upgrade to access your data" paywalls.

Reserved seating

Eventbrite's reserved seating is limited and often requires third-party integrations. Confanum includes a full SVG-based seat map builder with tier pricing, ADA holds, best-available selection, and real-time availability updates.

Walk-up and on-site sales

Sell tickets at the door with the same system that handles online sales. Badge printing, QR check-in, and cash/card processing -- all integrated.

Migration Timeline

Here is a realistic timeline for a complete migration:

• Hour 1: Create your Confanum account, set up your organization and event, connect your payment processor
• Hour 2: Configure ticket types, pricing, promo codes, and sale dates
• Hour 3: Export attendee data from Eventbrite, prepare the CSV, import into Confanum
• Hour 4: Update ticket links on your website, social media, and email templates
• Ongoing: Set up the rest of your event -- schedule, guests, vendors, volunteers, maps, mobile app

The ticketing migration itself takes about half a day. The broader event setup (schedule, guests, vendors, etc.) is work you would be doing regardless of which platform you use -- Confanum just brings it all into one place.

Common Concerns

What if attendees are used to Eventbrite?

Attendees do not care which platform processes their ticket. They care about a smooth purchase experience and getting into the event without hassle. Confanum's checkout flow is clean and straightforward. The only thing that changes for the attendee is that your event name (not Eventbrite's) appears on their credit card statement.

What about Eventbrite's SEO and discoverability?

If your event relies on Eventbrite's marketplace for ticket sales, you have a marketing problem, not a platform problem. The vast majority of convention tickets are sold through the organizer's own marketing channels -- social media, email lists, guest announcements, word of mouth. Moving to direct ticketing does not reduce your reach; it just redirects the checkout to your own system.

Can I go back to Eventbrite if it does not work out?

Yes. Your data is always exportable from Confanum. There is no lock-in. But once organizers see their first payout without middleman fees, they do not go back.